《Privacy Policy & User Agreement》
Our privacy policy has been updated on [May 15, 2023]. We have revised the privacy policy. Starting from that date, this privacy policy can provide information about how we manage the personal information you disclose when you use all MaChaoyi products or services
Please take some time to familiarize yourself with our privacy policy, and if you have any questions, please let us know.
We promise you
This privacy policy explains the information collected by MaChaoyi and its affiliates (hereinafter referred to as lenzod or us) and the reasons for our collection, as well as how you can update, manage, export and delete your information. If we ask you to provide certain information in order to verify your identity when using MaChaoyi products or services, we will only use this information in strict compliance with this privacy policy and/or our user terms and conditions. For more information, see the product or service section.
This privacy policy is designed with full consideration of your needs; it is very important that you fully understand our personal information collection and use policy and are convinced that you will ultimately have the right to control the personal information provided to MaChaoyi.
In this privacy policy, "personal information" refers to the information itself or data that can identify a specific individual after being contacted with other information of individuals that MaChaoyi can access. Such personal information may include, but is not limited to, information you provide to us or uploaded information, device information, etc. Please read further the types of information we collect when using our services or products.
By using MaChaoyi products or services, you trust us to provide us with your information. We are committed to complying with the EU General Data Protection Regulation 2016/679 ("GDPR") and any locally applicable data protection laws, such as the laws and regulations of the People's Republic of China. We are committed to complying with applicable laws (including the data protection laws of your location) to protect the privacy, confidentiality and security of your personal information. At the same time, we promise all our employees and agents to fulfill these obligations.
Finally, what we want is to bring the best experience to our users. If you have any questions about the data processing practices outlined in this privacy policy, please contact our data protection officer.
Name: Marco Ma
Email: marcomachaoyi@gmail.com
Phone: (86) 16675574050
What information we collect and how we use it
Types of information collected
We collect information for the purpose of providing better products and services to all users who use us.
We will only collect information required for specific, clear and legitimate purposes, and will not further process information in a way that is inconsistent with these purposes.
We may collect the following types of information (which may or may not be personal information):
Information you create or provide to us:
Ÿ When you create a chaolai account, you will provide us with your personal information, including your user name, password, mobile phone number, email, nickname, the image you choose to represent yourself, and the account you used to register Channel.
Ÿ We also collect the content you create, upload, save or receive when you use our social services. This includes things like the posts you write and upload, the photos and videos you upload, your posts to other people, or the comments other people have made to your posts, where you posted and your UID, etc.
Information collected when you use our products and services:
Ÿ Device information: information related to your device. For example, IMEI number, MAC address (Android version only), device model name, device operating system, device type, system and performance information, device manufacturer information and network operator we may collect and use information such as MaChaoyi account numbers.
Ÿ Vehicle information: information related to your vehicle. For example, your Bluetooth MAC address, serial number, speed, mileage, battery information, cruise control, tail light settings, energy recovery intensity, firmware version, body temperature.
Ÿ Location information (only applicable to specific services/functions): When you use MaChaoyi application, we may collect your local information. For example, we may collect your IP address, country code, and city code.
Ÿ Log information: information related to your use of our equipment. For example, we may collect network request information, standard system logs, crash information, and other anonymous identifier technologies. This information will be stored locally and will not be sent to us unless you request it. Please note that this information is only used to solve the problem and we will not save it to the server.
Ÿ Feedback information: We will collect feedback information after the product is sold. Feedback information will include user feedback questions, such as photos, text, contact information, app version, mobile type (iOS or Android), and our feedback time.
The purpose of collecting personal information is to provide you with products and/or services and to ensure that we comply with applicable laws.
We collect information to provide all users with better products and services.
We may use your personal information for the following purposes:
Ÿ Provide, process, maintain, improve, and develop our products and/or services provided to you, including after-sales service and customer support, as well as services provided through equipment or websites.
Ÿ Communicate with you about your equipment, services, or any general inquiries (such as updates, customer consultation and support, information about our activities, notices), etc.
Ÿ Analyze and develop statistical information related to the use of our products and services to better improve our products and services.
Ÿ Optimize the performance of the equipment.
Ÿ Store and maintain information related to you for use in our business operations or fulfilling legal obligations
Ÿ Provide local services without communicating with the server.
Regarding how we use your information (which may contain personal information), more examples are provided below.
Ÿ Create your MaChaoyi account. The personal information collected when creating a lenzod account through a mobile device is used to establish a user's personal MaChaoyi account and profile page.
Ÿ Display vehicle information. When the device is connected via Bluetooth, your vehicle information will be displayed, and you can check the device information through our app, such as speed, mileage, battery information, firmware model and tail light settings.
Ÿ Provide location-based services. When using the MaChaoyi application to connect to the vehicle, based on Android 6.0, your access location is required when connecting the device. You can turn off this setting at any time by entering the device settings or stopping using the application.
Ÿ Provide after-sales service. If you request after-sales service, we will use your log information. This information will be sent to the after-sales engineer via email. Please note that this information is only used to solve the problem and we will not save it to the server.
How we share your information
Except for the following exceptions, we will not share your personal information with any company, organization, or individual other than MaChaoyi.
With your prior express consent:
When we obtain your prior express consent, we may sometimes disclose your personal information to the third-party service providers and affiliates listed in this section in accordance with this privacy policy and applicable local data (regulations) in order to provide the products you request Or service.
In the various situations described in this section, we ensure that you, MaChaoyi will only share your personal information based on your authorization. Your authorization to MaChaoyi will enable secondary processors to process your personal information. You should understand that in any of the situations described below, when MaChaoyi shares your personal information with third-party service providers, MaChaoyi will stipulate the practices and obligations of the third party through contracts and comply with applicable local data protection laws and this privacy policy. . MaChaoyi will contract to ensure that third-party service providers comply with the privacy standards applicable to them in your jurisdiction.
· Your location information. We will use Google Maps to collect your location information (the range of the location to the city) so that you can display your location information when using the N pink circle function.
· Important notice information is released. We will send important notices permitted by law to your email address or application program interface. Important information will include recall information, mandatory repairs and maintenance information.
· Google data analysis service. We will use the Google data analysis service to analyze the de-identified information to predict the development trend of products and services.
Information sharing between our group and third-party service providers
In order to smoothly engage in business operations to provide you with all the functions of products and services, we may from time to time provide other affiliates or our third-party service providers (our mailing shops, delivery service providers, telecommunications companies, data Centers, data storage facilities, customer service providers, advertising and promotion service providers, agents representing MaChaoyi) disclose your personal information. Such third-party service providers may process your personal information on behalf of Lenzod, or one or more of the above items. If you no longer wish to allow us to share this information, please send an email to marcomachaoyi@gmail.com to contact us. Please make sure to provide your correct contact information so that we can respond to your request in a timely manner.
In addition, we may share de-identified information and statistics with third parties (such as advertisers on our website) in an aggregated form for commercial purposes; we may share general usage trends of our services with them, such as when purchasing certain The number of customers in certain products or certain groups of people engaged in certain transactions.
For legal reasons
When required by applicable laws, lenzod may disclose your personal information without further consent.
For the avoidance of doubt, MaChaoyi may collect, use or disclose your personal information without your consent within the circumstances and scope expressly permitted by the local data protection law, in order to protect our rights, protect your safety or the safety of others, and comply with At the request of the local government, when assisting in the investigation of illegal activities, you may disclose your information without your consent.
Security
MaChaoyi's security measures
We are committed to ensuring the security of your personal information. In order to prevent unauthorized access, disclosure or other similar risks, we have implemented reasonable physical, electronic and management measures and procedures to protect our collection from your MaChaoyi products, services and MaChaoyi website information. We will take all reasonable measures to protect your personal information.
For example, when accessing your MaChaoyi account, you can choose to use our two-step verification process to increase security. When you send or receive data from a MaChaoyi device to our server, we ensure that they are encrypted using Secure Socket Layer ("SSL") and other algorithms.
All your personal information is stored on secure servers and protected in controlled facilities. We classify your data based on importance and sensitivity, and ensure that your personal information has the highest level of security.
During transmission, we use encryption technology to keep your data confidential.
We have the ability to ensure the continuous confidentiality, integrity, availability and recoverability of processing systems and services.
We have the ability to restore the availability and accessibility of personal data in a timely manner in the event of a physical or technical accident.
We regularly test visits and evaluate the effectiveness of technical and organizational measures to ensure the safety of processing measures.
We restrict our employees' access to your personal information. We guarantee that employees and third-party service providers who access this information to help provide you with products and services have strict contractual confidentiality obligations. If they fail to fulfill these obligations, they will be disciplined or terminated. We also have special access control for cloud storage. In summary, we regularly review information collection, storage and processing practices, including physical security measures, to prevent any unauthorized access and use.
We will take all feasible measures to protect your personal information. However, you should be aware that the use of the Internet is not always safe. Therefore, we cannot guarantee the security or integrity of any personal information when it is transmitted in both directions via the Internet.
What can you do!
Ÿ You can play a role in protecting the security of your personal information by not disclosing your login password or account information to anyone (unless that person is formally authorized by you).
Ÿ MaChaoyi is not responsible for the security omissions caused by third parties accessing your personal information due to your failure to maintain the privacy of your personal information. Notwithstanding the above provisions, if any other user on the Internet uses your account without authorization or any other security breach, you must notify us immediately.
Ÿ Your assistance will help us protect the privacy of your personal information.
Retention policy
If it is necessary to achieve the purpose of collecting information, or to comply with applicable legal requirements or permits, we will always retain personal information.
We will keep your information (including your personal information) until it is no longer necessary to provide you with our products or services or until your account is deleted or you choose to reset the product to the factory default settings (whichever happens first) ). Please pay attention to the following example, we will delete your information. Deletion means irreversible erasure and you will not be able to recover your information in the future.
Example 1: On some specific products, if you reset the device to the on-site mode, your personal information will be erased. You can reset it through the settings option in the app. Please note that restoring the factory settings is irreversible, and you need to make sure that you no longer need to keep this information.
Example 2: If you request to delete your information, your request will be verified to be made by you and will be deleted within a reasonable time limit.
Example 3: If you cancel or delete your lenzod account, personal information will be deleted six months from the date of cancellation or deletion.
Access other functions on your device
Our app may access certain functions on your device, such as Wi-Fi network status, and other functions. This information is used to allow these applications to run on your device and allow you to interact with them. At any time, you can revoke the permission by closing the application at the device level or contacting us at marcomachaoyi@gmail.com
You can control your information!
Control settings
MaChaoyi acknowledges that everyone has different concerns about privacy. Therefore, we provide some examples to illustrate the various methods provided by MaChaoyi for you to choose to restrict the collection, use, disclosure or processing of your personal information, and to control your privacy settings:
·Turn on or off the location access function;
·Login or logout of MaChaoyi account;
· Turn on or turn off other services and functions that handle sensitive or personal information.
If you have previously agreed to our use of your personal information for the above-mentioned purposes, you can write or send an email to marcomachaoyi@gmail.com at any timeContact us to change your decision.
Access, update or correct your personal information
Ÿ You have the right to request access to and/or correction of any personal information we hold about you. When you update your personal information, we will ask to verify your identity before we process your request. Once we have obtained sufficient information to process your request to access or correct your personal information, we will respond to your request within the time specified by the applicable data protection law.
Ÿ If you request, we usually provide a free copy of your personal information collected. If you request additional identical information, we will charge a reasonable fee for actual administrative costs in accordance with applicable laws and regulations.
Ÿ If you wish to request access to the personal data we hold or if you believe that any information we hold about you is incorrect or incomplete, please write to us as soon as possible or send an email to the email address provided below to contact us . Email: marcomachaoyi@gmail.com.
Ÿ You have the right to ask us to erase your personal information.
Ÿ You have the right to request restriction of the processing of your personal information.
Ÿ You have the right to request that you not be the subject of the automatically processed data, including user portraits, that is, automatic processing behaviors that have legal consequences or similar serious effects on you.
Ÿ You have the right to request that your personal information be received in an orderly manner and in a common format that can be transmitted to other data processors.
Withdraw consent
You can revoke your consent to the collection, use and/or disclosure of your personal information that we hold or control by submitting a request. This can be done through marcomachaoyi@gmail.com. We will process your request within a reasonable time after you make the request, and will no longer collect, use and/or disclose your personal information in accordance with your request.
Please note that withdrawing your consent will lead to certain legal consequences. Depending on the scope of your withdrawal of consent to allow us to process your personal information, this may mean that you cannot enjoy MaChaoyi's products and services.
data transmission
Please note that data protection laws vary from country to country, and some countries provide more protection than others. No matter where your information is processed or transmitted, we will take the same protection measures in accordance with this privacy policy. We will also comply with specific legal regulations, such as the data transfer requirements in the GDPR.
Currently, we have data centers in Beijing, the United States, Singapore, Russia and Germany. You can choose the server where your personal information is stored.
We would also like to explain to you the technical measures adopted to protect international data transmission:
We use encryption technology to keep your data confidential during transmission.
We have the ability to ensure the continuous confidentiality, integrity, availability and recoverability of processing systems and services;
We have the ability to restore the availability and access rights of personal data in a timely manner in the event of a physical or technical accident;
We regularly conduct test evaluations and evaluate the effectiveness of technical and organizational measures to ensure the safety of processing.
The following are practical self-inspection measures that we strongly recommend that you pay attention to and review regularly:
Safe and compromised account
1. Help the compromised account
2. Help the hacked account
Help my compromised account
If your account is compromised but you can still log in, this page will help you protect your account and prevent harmful behavior. If you are unable to log in to your account, please submit a support request to marcomachaoyi@gmail.com for assistance.
Has my account been compromised?
Have you:
a. See unconscious direct messages sent from your account
b. Receive a notification from us that your account may have been compromised
c. We have received a notification that your account information has been changed, but you have not changed it
d. Notice that your password is no longer valid, and the system will prompt you to reset your password
If you answered "yes" to any of the above, please follow these steps:
1. Change password
Please change your password immediately from the "Password" tab in the settings, or click "Request password reset". Please choose a strong password that you have not used before. If you can’t log in, your account may have been hacked.
2. Make sure your email address is safe
Make sure that the email address connected to your account is secure and that you are the only person who can access that address. You can change your email address in the app and then visit the "Account Settings" tab.
Your account should now be safe, and you shouldn’t see ongoing unexpected account behavior. If you are still experiencing this issue, please file a support request for help.
Protect your account with simple precautions
If your account has been compromised, please take the following additional precautions:
a. Scan the computer for viruses and malware, especially when you continue to be notified of unauthorized account behavior after changing your password.
b. Install security patches for your operating system and applications.
c. Always use a strong new password that you do not use elsewhere, and it is difficult to guess.
d. Consider using login authentication. Login verification does not rely solely on passwords, but introduces a second check to ensure that you and only you can access your account.
How was the account compromised? (Did someone hack my account?)
If you deliver your username and password to a malicious third-party application or website, or if your account is vulnerable due to a weak password, or a virus or malware on your computer is collecting the password, or you are On a damaged network, the above situations may lead to the problem of account damage.
An accidental update does not always mean that your account has been hacked. Sometimes, third-party applications may fail to cause unexpected behavior. If you notice strange behavior, changing your password and/or disconnecting will terminate the behavior, as the application will no longer be able to access your account.
Help my hacked account
If you believe you have been hacked and cannot log in to your account with your username and password, please follow these two steps:
1. Request a password reset
Request an email via the password reset form to reset the password.
Try to enter your username and email address, and make sure to check the reset email in the address associated with your account.
If you are able to log in after resetting your password, please check if your account is damaged and re-protect your account.
2. If you still need help, please contact the support department.
If you still cannot log in, please contact us by sending an email to marcomachaoyi@gmail.com to submit a support request.
Although we will do our best to ensure the safe transmission of your data, we also want to explain to you that there is still a risk of data leakage, as follows:
When we adopt the best methods to protect your information, if you believe that your information has been leaked, the following situations may occur:
a. Receive spam/message from unknown sources.
b. You may receive phishing emails or other emails that try to trick you.
c. The video you share is posted to other public sharing websites.
Other regulations
minor
a. We believe that it is the responsibility of parents to supervise children's use of our products and services. However, our policy does not require obtaining personal information of minors or sending any promotional materials to such groups of people.
b. Lenzod will not seek or attempt to seek to receive any personal information from minors. If parents or guardians have reason to believe that minors have submitted personal information to lenzod without their prior consent, please contact us to ensure that such personal information is deleted and to ensure that minors unsubscribe from any applicable lenzod services.
Priority
If you agree to the applicable user agreement, and there is an inconsistency between such user agreement and this privacy policy, such user agreement shall prevail.
Update of privacy policy
We will review the privacy policy on a regular basis. In order to reflect changes in our information practices, we may update this privacy policy. If we make a major change to this privacy policy, we will notify you via email (sent to the email address specified in your account) or on all MaChaoyi websites or via mobile devices so that you can understand the information we collect and how we use it information. Such privacy policy changes will be applicable from the effective date specified in the notice or website. We recommend that you check this webpage regularly for the latest information on our privacy practices. Your continued use of the products and services on the website, mobile phone and/or any other device will be deemed to have accepted the updated privacy policy. When we collect more personal information from you or we hope to use or disclose your personal information for a new purpose, we will obtain your consent again.
Do you need to agree to the third party's privacy policy
Our privacy policy does not apply to products and services provided by third parties. MaChaoyi's products and services may include third-party products, services, and links to third-party websites. When you use the above products or services, they may also collect your personal information. For this reason, we strongly recommend that you read the third party's privacy policy just like reading our privacy agreement. We are not necessarily responsible and cannot control the use of your personal information by third parties.
The following are the third-party terms and privacy policies that will apply when you apply a specific product:
MaChaoyi
contact us
Name: MaChaoyi
Position: Data Protection Officer
Phone: (86) 16675574050
Address: 102, Building E, ShiWaiTaoYuan Chuangyiyuan, Nanshan District, Shenzhen
Email: marcomachaoyi@gmail.com
Thank you for taking the time to understand our privacy policy!
《User Agreement》
Date: April 15, 2020
This is an agreement between you and MaChaoyi. (together with related companies, "MaChaoyi" or "us"). Before using the MaChaoyi device, please read the terms of use of these MaChaoyi devices, as well as other applicable rules, policies and terms provided on the chaolife.tech website, on the MaChaoyi device, or through the MaChaoyi device or its supporting applications (collectively referred to as this "Agreement") . The use of MaChaoyi equipment constitutes your agreement to be bound by the terms of this agreement. If you do not accept the terms of this agreement, you can stop using the MaChaoyi device and return the device for a refund in accordance with the applicable return policy. You need to register a MaChaoyi account and log in to use the MaChaoyi device. Your use of any service must comply with any additional rules, policies and terms applicable to these services.
The purpose of the lenzod equipment terms of use is as follows:
"MaChaoyi device" refers to various devices, including but not limited to [MaChaoyi], and MaChaoyi accessories or applications provided for these devices under any circumstances.
"Software" refers to all software that we provide to you that can be used on MaChaoyi devices, but does not include third-party digital content.
1. Functions and software
a. Entertainment tool service. Your MaChaoyi equipment is a leisure and entertainment tool. You need to practice driving skills. We, MaChaoyi, are not responsible for any injury or damage caused by the user's lack of experience or failure to follow the instructions in the "User Manual" or "New User Tutorial". If you use a MaChaoyi device, you are fully responsible for safe driving, abide by all traffic rules, and complete driving and route selection according to your own judgment.
b. Backup and restore. Your MaChaoyi device may have a cloud backup function for part of the data on the device. The data that can be backed up includes account settings, notes, wireless configuration, history, communications, and you can restore these data to the MaChaoyi device after backup.
c. Discover services. Certain functions in some applications of the MaChaoyi device allow you to discover other users or activities nearby. You can use these features to access online stores or communities, and view your driving ranking in your current city.
d. Use of software. Except as specified in this section, you can only use these software on MaChaoyi devices. For additional terms applicable to the software, please refer to the terms in the law or similar section of the lenzod device or the supporting application of the user manual.
2. Connectivity and availability
a. Internet and wireless connection. Some features in your MaChaoyi device may require Internet connection or data traffic from a third-party provider to be used normally. In this case, your internet connection or data traffic depends on the fees, restrictions, terms and restrictions set by your provider.
b Availability. Some services may be unavailable, vary (depending on the device model and region), are available for a limited time, or require a separate subscription. In addition, if your MaChaoyi device requires wireless data services and is located in an area where such services cannot be accessed, then you may not be able to use some or all of the services or other functions of the MaChaoyi device. We are not responsible for the unavailability of wireless data services or the failure of corresponding services.
3. Intellectual Property
You can use these software to publish your original works, opinions and opinions, or publish data, text, information, signatures, photos, personal information, audio, video, links and other information content. You should ensure that the ownership of the information you upload and all intellectual property rights are owned by you or have been legally authorized. Any use of software and services will not constitute an infringement of the legal rights of any third party. In the event that any third party raises an objection or complaint to copyright, lenzod has the right to delete any data or content, and has the right to pursue your relevant legal responsibilities. For the related losses (whether intentional or negligent) caused by your actions, you should compensate and bear the legal responsibility for the injured party.
The copyright of all original content (including but not limited to text, pictures and videos) published by you belongs to you. You can grant or authorize your original content to any third party in any form, without MaChaoyi's consent.
When you use our services or share, publish or upload any intellectual property-protected content related to our services, you will be deemed to have granted MaChaoyi. a non-exclusive, royalty-free, irrevocable, and transferable , Sub-license and global use license. According to this license, MaChaoyi. is authorized to use such content in any product, service and promotion in any form, including but not limited to websites, published applications or other Internet products or social media software.
4. Basic Terms
Information received. The software will provide MaChaoyi. with information about your use of MaChaoyi equipment and its interaction with the service. This information may be used for cloud processing to enhance your service experience and improve our products and services. This information may be stored on servers outside of your area. We will process the information received in accordance with our privacy policy.
Fix. We can modify any terms of this agreement at our own discretion and publish the modified terms on the Ninebot.cn website. If you continue to use the MaChaoyi device after the effective date of the revised agreement, it means that you have accepted the revised terms.
termination. If you do not comply with the terms of use or our policies (including community rules) when analyzing any content or information, or under any legal requirements or regulations, MaChaoyi. has the right to delete such content or information. Under the following circumstances, MaChaoyi. has the right to immediately refuse or terminate some or all of the services we provide to you (including terminating or restricting your access to your account):
(a) Protect our community or services;
(b) Your actions cause risks or legal risks;
(c) You violated these terms of use or our policies (including community rules);
(d) You have repeatedly violated the intellectual property rights of others;
(e) Legal regulations or other legal requirements.
If we take measures to restrict or terminate the use of your account, we will notify you in accordance with these terms of use and our privacy policy.
In the event of service termination, you will not receive any refund of fees. If MaChaoyi. does not resolutely require or force you to strictly abide by this agreement, it does not constitute a waiver of any of this right.
Disputes / compulsory arbitration
This agreement is governed by the laws of the People's Republic of China and interpreted in accordance with the laws of the People's Republic of China. Any disputes arising from or related to this agreement shall be submitted to the Beijing branch of the China International Economic and Trade Arbitration Commission for arbitration, and the arbitration shall be conducted in accordance with the arbitration rules in force at the time of application for arbitration. The final arbitration award is binding on both parties. You are deemed to have agreed to these terms by signing this agreement or using MaChaoyi equipment or services.
Disclaimer and exemption clause
The information and materials about MaChaoyi. or Segway Company on the website or in the manual may contain inaccuracies and typographical errors. We do not guarantee the accuracy, completeness or validity of such information and materials, nor do we guarantee the reliability of any suggestions, opinions, statements or other information. If you rely on such opinions, suggestions, statements, memos or information, you will do so at your own risk. We reserve the right to correct any errors or omissions on our own. We may make any other changes to the materials, products, programs, services or prices (if any) described on the website or in the manual at any time without notice.
The information and materials on this website or manual are provided on the basis of the "as is" and do not provide any form of guarantee, whether it is representation or guarantee, express or implied, including but not limited to the guarantee of merchantability, non-infringement or suitability for any specific purpose . Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.
Under any circumstances, we are not responsible for any indirect, subordinate or punitive damages caused by the use or inability to use this website or manual, including but not limited to loss of profit, loss of business or loss of goodwill.
f. Contact information. If you need help with lenzod equipment, services, software or other problems, please contact us through the following methods:
China mainland:
MaChaoyi
contact us
Name: MaChaoyi
Position: Data Protection Officer
Phone: (86) 16675574050
Address: 102, Building E, ShiWaiTaoYuan Chuangyiyuan, Nanshan District, Shenzhen
Email: marcomachaoyi@gmail.com
Website: www.chaolife.tech
Thank you for taking the time to understand our privacy policy!